Refund policy
RETURN POLICY
Last updated August 16, 2024
Thank you for your purchase. We hope you are happy with your boots. However, if you are not completely satisfied with your purchase for any reason, and you have not worn the boots or shoes, you may return it to us for in-store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@tatra.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Tatra Safety Boots and Shoes
Attn: Returns
RMA #
330 Ramsey Drive, Unit 2,
Dunnville, Ontario N1A 0A7
Canada
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed, and will let you know the next steps
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
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Sale items are FINAL SALE and cannot be returned.
- Gift cards are not refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
905-774-7585
info@tatra.ca
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
6 Month Limited Warranty
We strive to ensure that every piece of footwear that leaves our manufacturing facility exceeds our customers’ quality expectations, however if you believe you have received a defective product you may qualify for a repair, exchange, or return for a full refund under our 6 Month Limited Warranty.
All of our products, unless otherwise clearly stated, are warrantied against manufacturing defects for 6 months from date of purchase. This warranty is not a guarantee against normal wear and tear. This warranty does not apply to a product that has been damaged by misuse, neglect, accident, modification or unauthorized repair.
Examples of manufacturing defect:
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Detached sole
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Detached pull tab
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Eyelet popping out
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Malfunctioning zipper
Examples of what is not a manufacturing defect:
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Worn stitching or worn soles from normal wear
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Damages caused from improper styles being worn on the jobsite
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Improper fit. Fit is the responsibility of the owner and should be assured within return window
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Punctures or holes caused by the workplace
If your product suffers from a manufacturing defect it can be repaired, returned, or exchanged for a full refund. (Please note that not all manufacturing defects can be repaired. A repair or exchange will be determined for each application). Please Email us at info@tatra.ca to request a repair, exchange, or return. If your warranty application is time-sensitive we may be able to complete your request more quickly in-person.
The Process to Exchange/ Return a Product Online:
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Email us at info@tatra.ca with photos of your boots to request a repair, exchange, or return.
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Please allow 2 business days for us to process your request. We will reply by email to approve your application, request more information related to your application, or explain why your application cannot be approved.
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Once your warranty application has been approved you will be given an RMA# and details to return the defective product by mail.
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Once we have received the defective product please allow 3 business days for us to repair and/or ship a replacement product or issue a refund.
The Process to Exchange/ Return a Product In-person:
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Visit the Tatra Storefront with your defective product (both sets of boots in the pair), your receipt or proof-of-purchase, and completed Downloadable Warranty Application Form.
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We will inspect the product and approve your application or explain why it cannot be approved.
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We will complete your repair, exchange, or return as quickly as possible. It may take up to 3 business days to complete your repair or exchange.